Many other agencies in Sydney City offer a property management service that is a byproduct of their sales service (looked after by front desk or ad hoc staff). Metro Realty was founded entirely focused on property management, not property sales.
Many other agencies in Sydney City are founded by a top salesperson with no management background. They leave the management of their rental department to a property manager. This is often because the sales department has a higher turnover (and a higher income) than property management. We take the business of property management more seriously because we were founded with a complete focus on property management. Our systems and processes have been refined from our focus on property management.
We set the trend which other Sydney City real estate agencies follow. We are the first property managers to introduce the lowest price guarantee in Sydney City. No other agency offers a money back satisfaction guarantee. Call other agencies in Sydney City to see if they will to guarantee your money back and you will see why we are the leaders in Sydney City property management.
We take care of your property as if it were our own which is why Metro Realty is the agency of choice for landlords who desire the best property management.
The director, J. Hoang, is an avid property investor owning a portfolio of residential properties in Sydney. He learned property management the hard way when he first started out managing his own properties and making all the mistakes you could possible imagine. Out of the calamity of mistakes came the experience and understanding which later formed the foundation of our guarantees. In his own words, he tells the story of our guarantees...
Knowing very well the burden of paying off a mortgage when the rent money was always less than the mortgage repayment by a large amount, every dollar counted. Almost every agency spoke of high management fees, letting fees, lease preparation fees, postage fees, administration fees, annual statement fees (and that's just to name a few... they're always inventing new fees too). Only with minimum fees and maximum market rent can an investor achieve the best return on investment. This is the premise of our Lowest Price Guarantee.
My old property manager was getting me very low rent compared to the neighbouring properties. In fact, it was about 10% lower! After all their fees, I wasn't left with much at all to pay the mortgage. Why should they charge me all their fees when they are undercharging the tenant they put in there. Real estate agencies should guarantee their rent for landlords I thought! This was the inspiration of our Maximum Rent Guarantee
Every time I called my property manager, she was either on another call, not in the office, or otherwise unavailable. I found upon further inquiry that each property manager in this particular office was assigned to manage 600 properties... and that's when it all made sense to me as to why they did not have time to provide a personalised service. I moved my properties from agency to agency constantly dissatisfied with the service I was getting, essentially paying for each dissatisfactory property manager.
This is the reason why Metro Realty has possibly the lowest ratio of properties per property manager in Sydney City allowing for attention to detail and a more personalised service for every landlord. It is also the premise of our free transfer policy and our 90 Day Money Back Satisfaction Guarantee.
Now if you're reading this, you are probably wondering how a real estate agency can go against the established convention with extraordinary guarantees and the lowest fees in Sydney City yet provide a quality service... Is that possible? It is... Because our vision is greater than the competition...
“We set out to improve our community, the city of Sydney, making a lasting & positive impact raising the standard of living through accommodation, employment and education.”
Now I know that may have sounded a little ethereal, but it's the truth and that ethos is what's instilled in all our staff from the top to bottom. By improving the community, everyone benefits. We make a difference household by household.
Sincerely,
Joseph Hoang
Director
Helping to reduce the impact of climate change in our environment by choosing to be carbon neutral. We use 100% renewable energy.
Metro Realty supports charities and not-for-profit organisations that make a difference.
Metro Realty staff volunteer time every year at a not-for-profit organisation of their choice for the greater benefit of the community.