We understand you need to maximise the return on your investment, that's why we have the lowest management fee in Sydney. If you happen to find a licensed property management agency with a lower price, we'll not only match it... we'll beat it by 5%.

Unlike other agencies, we don't hide our schedule of fees... we publish it right here so you know how much you're paying up front:

We guarantee to get you maximum rent return for your property not only with minimum fees, but also with maximum rent. Your property will be leased at the amount specified on your management agreement or even higher. We'll regularly compare your rent return with the market to make sure it's maximised every 6 months and at the end of any fixed lease period. If you happen to find a comparable property achieving a higher rental return of 5% or more, we'll match the difference out of our own pocket.

We won't just throw anybody into your investment property. Unlike some other agencies who don't always check the TICA database or even reference checks (In fact some agencies don't even have a tenant TICA check subscription), we guarantee that any tenant we put in your property is thoroughly screened including satisfying the below:

• Not listed on the TICA tenant database.
• Good payment history
• Looked after the previous property
• Received their bond back in full

There's nothing worse than having a problem tenant leasing your property. That's why we guarantee that we screen all tenants thoroughly.

Metro Realty prides itself on quality of service in property management. If for any reason you are not completely satisfied with our management of your property, we'll give you back every dollar of commission we've ever charged you. Of course, there's no cancellation fees whatsoever. It goes to show how confident and competent we are at property management.

At Metro Realty, we not only hold true to our guarantees, we also promise you:

Have you ever seen a real estate agency advertise their schedule of fees? ... A tactic employed by some Sydney City agencies is to only tell you about some of their common fees so as to entice you into using their services.... however, the extra hidden charges they dont tell you can add up to a lot more money!

At Metro Realty, we're up front about our fees. We publish our schedule of fees on our website... NO HIDDEN FEES. EVER.

At the beginning of a lease we will carry out a full inspection of your property and write a detailed ingoing condition report. We'll send you a copy of the report for your record.

3 months after the beginning of the tenancy and once every 6 months after we will perform a routine inspection of your property to ensure it's in a satisfactory condition. We'll send you a copy of the report for your record.

At the termination of a lease we will carry out a full inspection of your property and write an outgoing condition report. We will compare this report with the ingoing condition report which we wrote at the beginning of the lease when your tenant first moved in. Where necessary we will arrange for a professional carpet cleaning at your tenants expense. The tenants bond money which are held by NSW Fair Trading will not be released until we are satisfied that the property is in a satisfactory condition.

Arrears lists will be printed and reviewed by the principal daily. Tenants who are three days in arrears will be contacted by phone. We will diarise our conversations and follow up with the tenants until they have rectified the arrears.

If we cannot contact your tenant by phone, and they have not replied to our email, SMS, or voicemail, on the fifth day of arrears we will visit the property and leave a message for your tenants to contact our office urgently. We will contact you to advise you of your tenants arrears so that you are aware and that there are no surprises. On the eighth day of arrears we will send out the required notice in accordance with the Residential Tenancies Act.

We will have tenants sign for keys when taking possession of your property. We will hold the master set to at our office. Should a tenant lose keys or not hand in the correct number of keys when they move out, they will be charged for replacement keys and/or change of locks where required from the bond money. We will photocopy the keys and place a copy in the tenants file.

Our nominated tradespeople have all completed REINSW contractor appointment forms. We will ensure that all the tradespeople we appoint to undertake work are fully licensed, adequately insured and carry public liability cover.