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What We Do

Attracting the Best Tenant

We believe that a well managed investment starts with finding a good tenant. Our strict tenant selection process ensures your property receives the care and attention it deserves from its new occupants. Our application process includes TICA the national tenancy database check, 100 points identification as well as rental reference, employment and bank statement checks.

 

Receiving Your Rental Income and Statements

Detailed rental statements are sent to you monthly, which include rent paid to date, rental period and any invoices paid. An additional income and expenditure statement can also be sent to you at the end of the financial year which provides complete accounting for your property. This will save both you and your accountant time and possibly reduce your accounting fees.

 

Collecting Rent and Controlling Arrears

We set the expectation with our tenants to pay rent at least 14 days in advance. At Metro Realty, we have a stringent no arrears policy and our property management team have a goal to ensure you receive your rental income on time.

 

Rental Reviews

We do rental reviews regularly, especially towards the end of fixed term leases. We take into consideration current market rents, vacancy rates and the general condition of the property when we conduct rental reviews. In the case of a rent review, we will always consult with you first and provide our advice on the best approach to ensure balance between receiving the maximum rental yield and tenant retention.

 

Repairs and Maintenance

We closely monitor any required repairs and act accordingly after liaising with you. Tenants are required to submit all repairs in writing to ensure detailed records are kept. We attend to emergency repairs immediately, communicating details with you as soon as possible. All invoices for repairs are deducted from the rent monies and you will receive a copy of the invoice with your rental statement.

 

Inspections

At the beginning of your lease we will carry out a full inspection of your property and prepare a detailed ingoing condition report. We then perform routine inspections annually to ensure that your property is being satisfactorily maintained by the current tenant. We’ll send you a copy of these reports for your information.

At the end of a lease we will carry out a full inspection of your property and prepare an outgoing condition report. We will compare this report with the ingoing condition report which we prepared at the beginning of the lease when your tenant first moved in. The tenant’s bond money which is held by NSW Fair Trading will not be released until our property management team are satisfied that the property is in a satisfactory condition.

 

Tenant Disputes and Grievances

We manage any disputes that may arise with diplomacy and professionalism. Fortunately, it’s not very often that a dispute should arise between tenants and landlords at Metro Realty.

In the unlikely event that standard negotiations do not resolve the matter we can apply to the NSW Civil and Administrative Tribunal for a hearing and protect your interests.

 

 

 

Fee Structure

We agree to a fixed percentage amount, usually based on 6% of monies collected.

Our standard fee structure is listed below.

Description of Service/ FeeFee (GST Inclusive)
Management Fee6.6%
Letting Fee1 weeks rent + GST
Lease Renewal Fee1/2 weeks rent + GST
Tenancy Agreement Preparation FeeNil
Administration Fee$9/month + GST
– Rent ReviewsNil
– Preparation & Attendance before a Court or Tribunal$100/hour + GST
– Services of NoticesNil
– Overseeing Maintenance and RepairsNil
– Matters necessary to facilitate insurance claims$100/hour + GST
Description of ExpenseAmount (GST Inclusive)
Letting AdvertisingNil
Administration ExpensesNil
– Office & Clerical ExpensesNil
– Travel & Out of Pocket ExpensesNil
– Bank ChargesNil
Tribunal Outlays if ApplicableAt cost
Extra Routine Inspections$80 + GST

 

Estimate

Get an obligation free estimate of your property's rental value. You get:

  • a report on comparable property rental values;
  • a report on the market trend of comparable rental properties in your suburb, and;
  • a report on the how long it takes for comparable properties to get tenanted.

Simply fill in the form below to get your free report:

Your report will be provided within 24 hours


What People Are Saying

We just wanted to thank you for such an extraordinary effort in leasing the property. To be given a property on Wednesday and have it leased by Friday is amazing and has really eased a burden on us that was needed to so to having our baby.
 
Thank you,
 
Amber and Alex McGowan
1/245-249 Abercrombie St, Darlington
 
I would like to take this opportunity to say what a wonderful job you have done in managing our property. You have made the experience worry free for us… attending to any issues that have arisen promptly and with a very professional manner but also applying personal touch.
 
Sharon Astley
18/19-23 Crown St, St Peters
 
 
 
As a new landlord, I wasn’t sure whether to trust a real estate agent to manage the rental of my apartment. I thought about doing it myself, but then I found Metro Realty. Metro Realty specializes in rental property management, so you’re not second best to the sales department of traditional real estate agent. They really took the stress and fear out of becoming a landlord. The guys are very experienced and friendly. They found quality tenant for my property very quickly, and are always there to help with everything. If you’re new to the investment property scene, look no further than Metro Realty. 
 
Paul Jefferson
16/1-3 Arthur St,  Marrickville
 
We found Metro Realty online and have been dealing with them for the past few months in relation to the management of our rental property. We have found them to be competitive, proactive and professional.
We find their service approach very client focused, they are good communicators, prompt and flexible in their approach. I would recommend them to anyone looking for property management agents.

Regards,

Raquel Carvajal
119A & B Forest Road, Arncliffe 
 
I have no hesitation recommending Metro Realty’s services. While other agents attempt to lease out my unique property did not succeed, Metro Realty not only secured quality tenants but did it within days. 
They also got me $100 more rent per week than what other agents were advertising!
All this with no headaches, no fuss and a great professional, yet personable approach which will ensure that I return for any of property needs. 
Thanks Metro Realty!
 
Mark Mansour
18 Leofrene Ave,  Marrickville
 

Thank you so much again, though we lost over $3600 from pre-agent then transfer to your agent, we strongly believe you are doing a good job to take care both of us property. All you have done for us are enough proof my decision was correct.  Hopefully, new tenant can move in soon.

Xiaping Wang
33/2 Wattle Cres, Pyrmont
 
832 Victoria Road, Ryde
 
Thanks Troy,
That is wonderful news. I am happy with how you dealt with the situation in the most prompt and cost effective way! I appreciate you keeping me updated on the progress and the result.
Thank you for fixing the tap! You are a real asset to Metro Realty!
 
Kind regards,
Andy Liang

 

Hi Joseph,

Just wanted to give you feedback that your team has been doing a great job. Everyone is generally responsive and helpful but in particular Anora and Troy have been very helpful. So much contrast between the agents I’ve used in the past.
Have a good day.

Regards,
John K

Estimate

Get an obligation free estimate of your property's rental value. You get:

  • a report on comparable property rental values;
  • a report on the market trend of comparable rental properties in your suburb, and;
  • a report on the how long it takes for comparable properties to get tenanted.

Simply fill in the form below to get your free report:

Your report will be provided within 24 hours

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