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Tenancy Information and FAQs
Starting your tenancy
- How do I apply?
All of our applications are done online through www.metrorealty.com.au/apply
Please note: we require one application from each person living in the property, regardless of whether they will be listed on the lease or not.
- How long does the application approval process take?
If we receive a full application plus supporting documents from each applicant it will take approximately 1-3 days to process. If we have to chase you for documents this prolongs the approval process and will take much longer.
The leasing agent will let you know if you have been successful or unsuccessful.
- What do I do if I don’t hear back within that time frame?
Please check your emails to see if we have requested any further documentation from you otherwise please be patient, on most occasions we receive multiple applications for each property and this process can take longer than expected.
The leasing agent will let you know if you have been successful or unsuccessful.
- How is the bond lodged? Do I lodge it myself?
Fair Trading have recently updated their systems and bonds can now be lodged online! Once we set up your bond in the system, you will be sent an email requesting you to pay the full amount due, the bond must be paid in full prior to you signing the lease and receiving the keys.
- How to utilities work? Gas, electricity etc?
It is your responsibility to pay for gas and electricity. Most apartments include water in the rent unless they are separately metered. You will need to set up an account with your chosen provider, or we can help with arranging connection with our partner providers, please speak to your leasing consultant about this.
- My application’s been approved, what do I do next?
Once your application has been approved, the agent will be in touch to arrange a lease signing and move in date. Before this date you will be required to pay bond (equal to four weeks rent) plus two weeks rent in advance, unless you request to pay monthly in which case you need to pay one month in advacne. The leasing agent will provide you with details on how to make these payments.
- Rental payments
In accordance with the legislation, the landlord is required to give you one free way to pay your rent, our chosen method of paying rent is direct debit which is completely free for you as the tenant.
- Why do I have to go on direct debit?Direct debit is the only method of payment we accept for rent as it ensures that all payments are made on time, this is very important to our landlords and to our agency. This also benefits you because you don’t have to worry about manually paying rent and having rent paid on time also creates a good rental record for yourself.
- What do I need to bring on the day of lease signing?
It is important to allow at least thirty minutes for the lease signing, as we do a thorough tenant induction and run through a lot of important information and procedures with you. All tenants who are listed on the lease will need to be present for the lease signing. There is nothing else you are required to bring but perhaps a good idea to have any questions you would like to ask written down so you don’t forget anything.
- Is the apartment going to be cleaned before I move in?
Yes, when the previous tenant moves out the property will be cleaned prior to the new tenant moving in. Please note that the property is only expected to be reasonably clean as per legislation, wear and tear if often present in rental properties and everyone’s standard of clean is different. If it is not up to your standard please note it on the condition report which allows you to return the property in the same condition upon your vacate.
- What do I do if I want flatmates/tenant changes?
If you wish for new people to move in, they will need to submit an application and will be subject to approval by the landlord. New flatmates are not authorised to move in before their application is approved, any changes made without approval would be considered a breach of you lease and could result in termination of your lease altogether. There is also $110 admin fee for any changes made to your lease after signing.
- How many keys do I get?
In accordance with the legislation, the landlord is required to supply one set of keys for each tenant named on the lease.
During your tenancy
- Condition Report
You will receive two copies of the condition report upon signing your lease. You are required to complete and return one copy to our office within 7 days of moving in. If you fail to return this document to us within 7 days of receiving it, you wholly agree with all comments that are made on the report with respect to the condition and cleanliness of the property. You assume full responsibility for any damage and additional cleaning that is found at the property at the end of your tenancy if it is not documented on the ingoing report.
Please note: Documenting items on the report does not action a repair. Repairs need to be sent in writing as per the format detailed on the ‘important tenancy information’ sheet that was emailed to you at the commencement of your tenancy.
- Payment of Rent
Rent is required to be paid a minimum of two weeks in advance at all times. Please ensure sufficient funds are available in your account for your debit due dates. To change your direct debit bank account details, or for any accounts related enquiries please email: firstname.lastname@example.org
- How do I change my bank details for direct debits?
To change the account which the rent is debited from you will need to fill out and sign a new authority form, please contact email@example.com to obtain this form.
- Emergency contacts:
Police, fire and ambulance – 000
Electrician: Glenco Electrical – 02 9700 9996
General handyman and Plumbing: First Grade Trades – Mark 0423 923 604
Plumbing: Adept Plumbing – Tom 0415 746 406
Secondary General handyman and Plumbing: Crown Developments – Paul 0411 175 544
Emergency locksmiths: Locksmiths Sydney – 02 9555 5555
- Non Emergency contacts:
End of lease cleaning and carpet cleaning: Viclean – Stephen De Bono 0400 348 838
Pest control: Precision Pest Control: 1300 655 524
- I have locked myself out, what do I do?
In the event you somehow get locked out of your property after hours please contact a locksmith. Please note this will be at your expense.
If you lock yourself out during business hours you may borrow the office keys for $66. The keys must be returned the next day otherwise additional charges apply.
Ending your tenancy
- Moving out
If you are vacating at the end of your fixed term agreement you are required to give a minimum 14 days notice. If you are vacating from a lease continuation a minimum of 21 days notice is required.
Please note: when notice is received, it is always taken from the next day.
All notice must be given in writing, to give notice to vacate simply send a email specifying your vacate date to: firstname.lastname@example.org.
You should always reference the property address in the subject when sending an email, in this format:
‘Notice to Vacate – 56 Lime Street, Sydney NSW 2000’
We will acknowledge receipt of your email and then send you instructions on vacating your property, our procedures and the rent owing.
- Bond refund
The standard bond processing time can take up to 21 days, particularly if there are deductions. A simple way to avoid this is to make sure you hand the property back in an acceptable condition and that all cleaning and repairs have already been taken care of when the outgoing is conducted.
Once everything is finalised your bond will refunded to the same account that the rent has been coming out of.
- Helpful tip
It is your responsibility and obligation as a tenant to ensure you return the property in an acceptable condition. 98% of bond deductions are caused by self-done cleaning, therefore we strongly suggest using a professional cleaner for your vacate clean and you must make sure all light bulbs are working. A vacate clean is likely to cost you 75% – 100% of your weekly rent amount, so it is well worth it to ensure you get your bond back.
If you have not finalised the cleaning and repairs by the vacate date and returned the keys, you will continue to be charged rent until all items are taken care of. You must have everything finalised within your notice period, not after.
Please ensure no personal items are left on the premises as you will be charged rent until they are removed and/or for the cost to remove the items.